Cancellation & Refund Policy

Blue Ocean Academy follows a 100% non-refundable payment policy for all course registrations. Once a registration is confirmed and payment has been received, the course fee is generally non-refundable. This policy applies for all reasons within or beyond any party's control and/or force majeure situations, which could result in cancellation or advancement/postponement of classes or changes in teaching modes and methodologies, for whatever reasons. Without prejudice to its rights, Blue Ocean may offer appropriate alternatives to its students. However, non-utilization of such alternatives will not cast any liability on Blue Ocean nor entitle the students to claim any refunds in lieu thereof. The decision of Blue Ocean Management shall be final on all matters relating to refunds.

For consumers residing in the European Union, European Economic Area (EEA), and the United Kingdom, statutory digital consumer laws provide a default 14-day right of withdrawal for digital goods.However, by completing your purchase and expressly consenting to immediate access to the learning materials, you explicitly request that the performance of this digital service begins immediately. Consequently, you acknowledge that you waive your statutory right of withdrawal and refund once streaming, viewing, or downloading of the digital content begins. Following this waiver, any refunds will strictly adhere to our standard commercial threshold (requests within 7 days of purchase, provided less than 10% of content is consumed and no digital downloads have occurred).

 

Exceptions

Refund requests may be considered only under the following exceptional circumstances:

1.      Medical Reasons – Where the participant is unable to continue the programme due to a serious medical condition, supported by appropriate documentation.

2.      Humanitarian Reasons – In exceptional personal circumstances that prevent the participant from continuing the course, subject to review.

3.      Course Discontinuation – If Blue Ocean Academy cancels, discontinues, or is unable to deliver the course as committed.

 

Review and Approval Process

·       All refund requests must be submitted in writing along with any supporting documents, where applicable.

·       Each request will be reviewed on a case-by-case basis.

·       Approval of any refund is solely at the discretion of Blue Ocean Academy and is subject to the necessary internal review and management approvals.

 

Refund Processing

·       If a refund request is approved, the refund will be processed through the original payment method, wherever possible.

·       Refund processing may take up to 15 working days from the date of final approval.

·       Any applicable bank charges, payment gateway fees, currency conversion charges, or other third-party transaction fees incurred during the payment or refund process may be deducted from the refundable amount, where applicable.